Last updated: January 1, 2026
1. Delivery Coverage
Goodblend currently supports delivery in areas with store branches. You can check the delivery coverage on the Goodblend app or website.
2. Receiving Methods
2.1. Take Away
- Pre-order via the app and pick up at the store.
- Preparation time: 5-10 minutes after order confirmation.
2.2. Home Delivery
- Order via the Goodblend app or through partner platforms.
- Estimated delivery time: 15-30 minutes depending on distance.
- Delivery fees are calculated based on distance and clearly displayed before you confirm the order.
2.3. Pre-order
- Select your desired pickup time on the app.
- Pre-order at least 30 minutes and up to 24 hours in advance.
3. Delivery Fees
| Distance | Delivery Fee | |---|---| | Under 3 km | Free (orders from 100,000 VND) | | 3 - 5 km | 15,000 VND | | 5 - 7 km | 25,000 VND | | Over 7 km | Delivery not supported |
Delivery fees may vary depending on time and promotional programs.
4. Order Inspection Policy
- Please check your order upon receipt.
- If the product is defective or incorrect, contact the hotline or message via the app within 30 minutes of receiving the order.
5. Order Cancellation
- You can cancel an order before the store begins preparation.
- Once the order has been prepared, it cannot be cancelled and will not be refunded.
6. Support Contact
If you encounter any issues with your order, please contact:
- Email: support@goodblend.vn
- Hotline: 1900 xxxx
- Live chat on the Goodblend app